At Artocandle, we strive to ensure your complete satisfaction with your purchases. If you are not satisfied with the product you received, you can return or exchange it under the following conditions:
Return and Exchange Conditions:
1. Return and Exchange Period:
- You can request a return or exchange within 30 days from the date of receipt of the order.
2. Product Condition:
- The product must be in its original condition, unused, with all accessories and original packaging.
- We will not accept returns or exchanges for products that have been used, altered, or damaged due to misuse.
3. Proof of Purchase:
- A purchase receipt or order number must be provided to complete the return or exchange process.
4. Exceptions:
- The following products cannot be returned or exchanged: custom products.
Return and Exchange Procedures:
1. Return or Exchange Request:
- Please contact our customer service team via [email protected] to submit a return or exchange request.
- We will provide you with detailed instructions on how to return the product.
2. Return Shipping:
- The cost of shipping the product back to us is the responsibility of the customer, unless the product is defective or contains a manufacturing error.
- It is advisable to use a tracked shipping service to ensure the product reaches us safely.
3. Return or Exchange Processing:
- Once the product is received and inspected, we will notify you via email about the status of your return or exchange.
- If approved, the refund will be processed or a replacement product will be sent within 7 business days.
Additional Notes:
- We reserve the right to refuse any return or exchange request that does not meet the above conditions.
- We always aim to provide a satisfying and smooth shopping experience, so please do not hesitate to contact us with any questions or feedback.
To contact us, you can reach us via:
- Email: [email protected]